We hope you’re happy with your purchases! If something didn’t work out (or you’re struggling with out-of-control-shopper’s remorse), we’ll happily return/exchange unworn or defective merchandise within 30 days of delivery date. We’re sorry but we can’t accept any returns/exchanges after 30 days. All merchandise must be returned in the original packaging with tickets attached. Merchandise marked "as is" or "final sale" cannot be returned/exchanged.
For returns accompanied with a packing slip a refund will be made in the form of original payment for the price noted on the slip. Credits should appear on your next credit card billing statement. If payment was made by check, you will receive a bank check in approximately 4-6 weeks. If you do not have your packing slip, please contact us at (866) 709-1701 and we will be happy to assist you in obtaining one.
Without the packing slip, a refund will be made in the form of an even exchange or a merchandise credit will be issued for the current selling price. If you received the item as a gift (lucky you!), and price information is not indicated on the front of the slip, please contact us at (866) 709-1701 or click here to e-mail us to ensure you receive proper reimbursement.
Shipping and handling charges and sales tax on shipping are not refundable. Please note that Department Stores cannot assist you with your shoeWoo online return.
Prepaid labels may be used for shoewoo.com purchases only. We regret we cannot process returns for items purchased on any other website, or in retail, outlet or department stores.
Snail-mail your online return using the pre-paid UPS shipping label you can create by clicking here and we'll simply deduct a flat fee of $7.50 from your order refund for return postage. If you decide not to use the pre-paid label, the $7.50 fee will not be charged.
Follow the below instructions to package your return and mail it back to us:
1. Circle the item(s) that you are returning and note the quantity and return reason code(s) for each item on your packing slip.
2. Pack and seal your return securely, in the original package if possible, and include the completed packing slip.
3. Create your UPS return shipping label.
4. Affix your UPS return shipping label to the packaging. Make sure no other tracking labels are shown.
5. Take the package to your nearest UPS drop off location.
6. PLEASE RETAIN YOUR TRACKING NUMBER.
If UPS does not service your area or is not convenient for you, please select the carrier of your choice and use the below mailing address to return your items after following steps 1 and 2 above.
We suggest that you send your return via Priority Mail and request a delivery confirmation tracking number. This will ensure that you will receive confirmation when the package is delivered to us. You will also have a means of tracking your package should it become lost in the mail (heaven forbid!).
shoeWoo.com
1245 Forest Parkway
West Deptford, NJ 08066
If you choose to exchange your purchase by mail you will not be charged an additional shipping and handling fee for an exchange when we ship the item(s) back to you.
Once your product is delivered to the warehouse, the credit for the returned item(s) will be credited to your credit or debit card.
Your credit card or debit card will be authorized and charged as a new transaction when your order/exchange item(s) are processed and shipped.
These two transactions may occur within the same day. The availability of funds in your account may depend upon the amount of time it takes your bank to clear the funds (often up to 3 business days).
Please allow two weeks for your return to be processed.
A credit should appear on your account within two billing cycles.
You can visit our store locator for the location of the shoeWoo Specialty Retail store nearest you. Then run (don’t walk!) to pay us a visit.
Unworn or defective merchandise may be returned/exchanged within 30 days of original purchase date. Returns/exchanges will not be accepted after 30 days. All merchandise must be returned in the original packaging with tickets attached. Merchandise marked "as is" or "final sale" cannot be returned/exchanged.
shoeWoo Specialty Retail locations will only accept returns/exchanges of merchandise purchased at a shoeWoo Specialty Retail store or online at shoewoo.com.
Please note that Department Stores cannot assist you with your shoeWoo Specialty Retail store or shoeWoo online return.
Refunds will be made in the form of original payment for the price paid. Refunds for purchases paid by check will be made after 5 or more business days from the original purchase date. The refund will be in cash if the store’s minimum daily currency requirements can be met; otherwise we reserve the right to issue a refund in the form of a check. Accommodations will be made by means of an exchange or merchandise credit for gift card purchases.
Refunds will be made in the form of an even exchange or a merchandise credit will be issued for the current selling price.
If, after the return, the balance remaining on the original purchase no longer meets the initial requirements of the promotion, the promotional discount will be forfeited and the refund will be adjusted accordingly.
Refunds $20.00 and under will be issued in the form of cash. Refunds over $20.00 will be issued in the form of a merchandise credit.
Personal checks must be pre-printed with your name and written for the exact amount of your purchase. The maximum fee allowed by law will be applied on all returned checks.
A government issued photo ID will be required for purchases made with travelers check, personal check or merchandise credit, cash and check returns and returns/exchanges without original receipt.
A one-time price adjustment may be made within 14 days of original purchase date with the original receipt.